I’ve had the good fortune to have worked a number of different jobs in my life. They all come with their share of learning curves and you’re just going to have to believe me when I tell you ice cream jockey at the local Baskin-Robbins next to Big Al’s video arcade had the steepest one of all, but the jobs I’ve had that really taught me about customer service were the ones that required me to get out from behind the counter/desk/Muppet costume (another story for another day) and experience my job from the vantage point of the customers I was serving. Buy something from your store. Order your own pizza. Ride your own ride (that was at Walt Disney World, so it may be a little job-specific). Try to understand what the people you’re serving are experiencing.
As we plowed through a driving rainstorm the dimly lit streets of Napier, New Zealand were doing very little to make the night on Hawke’s Bay magical in any way. The travel fates seemed Continue reading “Get a Room – Hotel Reservation Tips”