FAQ



How much does it cost?

We have two basic packages:

  • The "Simple Solution" package costs $249. You get a free initial consultation, 10 free copies of your professionally edited and mastered resumé reel, free labels and sleeves and free shipping with delivery confirmation within the continental United States for your completed material.
  • The "Multiple Versions Solution" costs $499. You get up to three versions of your tape in a six month period, beginning on the day we receive your full payment. Each version of your reel comes with all the services listed in the "Simple Solution" Package.

How does it work?

First, just pick out the style you want for your montage on our styles and services page. then fill out the electronic form on our "Getting Started" page. We'll send you an e-mail confirmation that we received your information. Then you just send us your material and the required 25% down payment. When we receive your material and down payment, we'll provide you with your first consultation and begin work. If more material is needed to highlight your skills, we'll still begin work while the new material is on the way. When your reel is ready, we'll post it on a limited access web page for your approval. When your reel is completed to your satisfaction, you'll pay us for the balance due and we complete your order. Your tapes always ship within two business days of your payment clearing.


Why do you require a down payment?

At Trailhead Productions, we believe that what sets us apart is our network of connections with news directors, general managers and agents who are actively working in the industry. We're always talking to them about what should go on a resumé tape, and that's reflected in our consultation. You're getting the best advice that helps your tape stand out. But we have to be honest, we consider the consultation valuable information and a crucial part of our service. We ask that our clients make this small commitment to our services and knowledge base as an advance consultation fee when you send your material for us to edit.


What's the turnaround time?

It varies, depending on how many extra dubs you need, how many recuts we need to do in order to edit your tape to your satisfaction, and the amount of time it takes your payment to clear. However, our policy is to make every effort to get your reel out the door within five business days of its arrival at our studio. This estimate does not include shipping times, which can vary.

Do you handle rush orders?

Yes. We assume a five business day turnaround time from receipt of your raw material to completion of your reel, not counting shipping time. However, we offer a rush service, prices as follows: we add a 25% surcharge for each day sooner than five business days that you need your tape finished. We can also arrange, for a small shipping and handling surcharge, to send one of your ten completed tapes directly to the station where you are applying for a position.


What kind of media do you accept?

We accept DVCPro, DVD and digital files stored on material like a flash drive or an external hard drive.

Do you return my original media?

Our standard policy is that tapes sent to Trailhead Productions are not returnable. If you need your original tapes returned to you, a shipping charge may be applied. We do return hard drives and flash keys, although depending on the dimensions of the drive, a small shipping charge may be added. Typically that shipping charge is between five and ten dollars.


How do you ship my reels back to me?

We ship our "Simple Solution" pacakges at no charge to you via USPS Priority Mail with delivery confirmation. An additional shipping charge may be applied when this package is coupled with additional dub orders. Please keep in mind that depending on the season and the distance your package has to travel, the shipping time may be more than the usual three days.


Do you track the packages?

We always send each package with delivery confirmation, which has a delivery confirmation number. However, please note that USPS does not provide information about where your package is en route, only confirmation that the package was in fact delivered to its final destination.


What if I want faster shipping?

We can provide overnight or expedited shipping at an additional charge, based on the final weight of your package and shipping distance. We use DHL for overnight and expedited shipping.


How confidential is it?

We do not show your reel to anyone without your permission, and we do not confirm to any third parties that we have built your reel unless we have your permission.